Last updated: 14 September 2026.
Legal notice
1. Website owner
Owner: AEGP 27 SL
VAT number: B27542588
Trading name: AL PUNTO Arrocería
Registered address: Avenida Costa Blanca 102, door 9, 03540 Alicante, Spain
Email: info@alpuntoarroceria.com
Website: alpuntoarroceria.com
Activity: preparation and sale of made-to-order rice dishes and Mediterranean takeaway food.
2. Purpose and conditions of use
This website provides information about AL PUNTO, its menu, opening hours, contact details and enquiry or ordering systems. Users agree to use it lawfully, in good faith and without harming its operation or the rights of third parties.
Information about dishes, availability, prices and opening hours may be updated. An order is subject to the confirmation process displayed in the ordering system or communicated by AL PUNTO.
3. Intellectual property
The texts, photographs, visual identity, logos and other content on this website belong to its owner or are used with permission. Reproduction, distribution or commercial exploitation is not permitted without prior authorisation, except where allowed by law.
4. Third-party links and services
The website may link to maps, social media, WhatsApp and the KitchenOS/Kitchos ordering system. Each service has its own terms and policies. AL PUNTO does not control the content or availability of third-party websites, without prejudice to its obligations as controller in relation to providers that process data on its behalf.
5. Liability
AL PUNTO seeks to keep information and services available and secure but cannot guarantee the complete absence of interruptions or errors beyond its control. Nothing in this notice limits the mandatory rights of consumers and users.
Privacy policy
1. Data controller
AEGP 27 SL, VAT number B27542588, registered at Avenida Costa Blanca 102, door 9, 03540 Alicante, Spain. For any privacy matter or to exercise your rights, email info@alpuntoarroceria.com.
2. Data we process
- Enquiries and orders: name, telephone number, email address when requested, desired date and time, number of people, products, notes and the content of the communication.
- Online orders: contact and order details entered into KitchenOS/Kitchos, including date, time slot, portions, type of rice dish and comments.
- Communications: information sent by the user by telephone, email or WhatsApp.
- Technical data: IP address, device, browser, security logs and necessary cookies; non-essential cookies are used only in accordance with the applicable consent settings.
Please do not include medical information in the notes. If you tell us about allergies or intolerances so that we can manage your order, this information will be processed only to handle that request and protect your health, on the basis of your explicit consent and/or any other lawful basis permitted by applicable regulations.
3. Purposes and legal bases
- To respond to enquiries and manage orders, reservations, collections and related communications: steps taken at the user’s request before entering into a contract and performance of the contractual relationship.
- To comply with administrative, tax, accounting and consumer obligations: compliance with legal obligations.
- To protect the website, prevent misuse and resolve incidents: legitimate interest in maintaining the security and continuity of the service.
- To use non-essential cookies or technologies, when enabled: consent, which can be withdrawn using the available settings mechanism.
We do not make automated decisions that produce legal effects for users, and we do not sell personal data.
4. Recipients and processors
Data may be processed by providers necessary to deliver the service, such as web hosting, email, technical support and KitchenOS/Kitchos as the order management tool. If the user chooses WhatsApp or another external platform, their data will also be processed by that provider under its own terms. Data may be disclosed to public authorities, courts or regulators where legally required.
Where a provider processes data outside the European Economic Area, the safeguards required by applicable law will be used, such as adequacy decisions or standard contractual clauses, where appropriate.
5. Retention
Data will be retained for as long as necessary to answer the enquiry or manage the order and, afterwards, for the limitation and retention periods required by applicable law. Technical logs will be kept for the period reasonably necessary for security and incident resolution.
6. Your rights
You may request access, rectification, erasure, objection, restriction of processing and data portability, and may withdraw consent where consent is the legal basis. To do so, email info@alpuntoarroceria.com or write to the address above, identifying your request and providing the information needed to verify your identity.
You may also lodge a complaint with the Spanish Data Protection Agency.
7. Security and confidentiality
AL PUNTO applies reasonable technical and organisational measures to protect data against loss, unauthorised access, alteration or disclosure. Authorised staff and providers must process information confidentially and only for the purposes stated.
8. Minors
The ordering services are not intended for persons under 18. If data submitted by a minor without appropriate authorisation is identified, reasonable steps will be taken to delete it.
9. Cookies and changes to this policy
Information about cookies is available in the cookies policy. This policy may be updated to reflect changes in law or in the service; the current version and its date will be published on this page.